Privacy Policy

Depending on how you interact with us, we may collect:

• Name, email address, telephone number, and mailing address.
• Appointment information you provide when scheduling or communicating with us.
• Transaction and payment-related information (processed by our payment providers).
• Website usage information, device information, and analytics data (see “Cookies” below).
• Content of form submissions, inquiries, and messages you send us.
• Communication preferences, including SMS opt-in status.
• Any other information you voluntarily provide to us as a patient or customer.

We may collect information through:

• Our website and online forms (including appointment and contact forms).
• Meevo and other authorized scheduling or practice-management systems.
• Telephone calls and text messages you send to us or that you consent to receive from us.
• In-person interactions at our clinic.
• Cookies, analytics tools, and similar technologies used on our website.
• Other authorized business systems that support clinic operations.

We use information to:

• Schedule, confirm, remind about, and manage appointments.
• Provide the services you request and respond to your inquiries.
• Send account, service, and operational updates.
• Process payments and maintain business records.
• Improve our services, website, and patient experience.
• Maintain the security of our systems and prevent misuse.
• Comply with legal, regulatory, and professional obligations.
• Send marketing communications, including promotional text messages, only when you have provided the specific consent required by applicable law.

We may share information with trusted service providers that support our operations, including Meevo, website hosting providers, payment processors, email and SMS communications providers, analytics providers, and other vendors that help us deliver our services. These providers are permitted to use information only as necessary to perform services for us.

This mobile-information commitment controls over any more general sharing language elsewhere in this Privacy Policy. To the extent any other provision could be read to allow information to be shared with affiliates or marketing partners, mobile phone numbers, SMS opt-in information, and SMS consent are expressly excluded from that permission.

Ordinary SMS is not a secure channel and is not appropriate for urgent or emergency medical needs. Please do not send urgent or emergency medical requests by text message. If you are experiencing a medical emergency, call 911.

See our SMS Terms & Conditions for additional details about our text-messaging program, including opt-in and opt-out instructions.

H.O.M.E. Clinic does not sell your personal information.

We use reasonable administrative, technical, and physical safeguards designed to protect information in our possession. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide our services, maintain our records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Actual retention periods vary based on the type of information and applicable law. Specific retention schedules are available on request.

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. To make a request, contact us using the details below. We may need to verify your identity before responding.

You can manage marketing preferences at any time by contacting us. You may withdraw SMS consent at any time by replying STOP to a text from us or by contacting us directly.

Our website uses cookies and similar technologies to operate, remember preferences, and understand how visitors use the site. We may use analytics providers to help us understand website traffic and improve the experience. You can control cookies through your browser settings; disabling cookies may affect site functionality.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Some healthcare information you provide to H.O.M.E. Clinic may also be governed by our separate HIPAA Notice of Privacy Practices, when applicable. Where the HIPAA Notice applies, it controls our handling of protected health information for those purposes.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the revised policy on this page. Your continued use of our website or services after changes take effect indicates your acceptance of the updated policy.

This Privacy Policy is governed by the laws of the State of Tennessee and applicable U.S. federal law, without regard to conflict-of-laws principles.

Questions or requests about this Privacy Policy can be sent to: